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Purchasing Conditions

Right to cancel

You have the right to cancel the purchase of a good without having to give a reason at any time within thirty days, beginning on the day after you receive the good.
You must notify us of your cancellation in writing to the following e-mail address: info@diolla.com

Cancellation Consequences

If you are in possession of the goods, you are duty bound to retain them and take reasonable care of them. You must send the goods back to us in their original condition to our contact address as soon as possible.
Once you have notified us that you wish to cancel the contract, any sum debited to us will be re-credited to you as soon as possible and no later than 30 days of your cancellation.
We will usually refund any money received from you using the same method originally used by you for your purchase.

Cancellation by us

We reserve the right to cancel the contract between us if, for example:

  • we have insufficient stock to deliver the goods you have ordered
  • one or more of the goods you ordered was listed at an incorrect price due to a typographical error, or an error in the pricing information received by us from our suppliers

If we cancel your order, we will notify you by e-mail and will reimburse any sum deducted by us from your credit or debit card as soon as possible, but in any event within 30 days of your order.

Title and Risk

You will become the owner of the goods you have ordered when they have been delivered to you, and when we have received full payment for the goods. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

Events beyond our control

We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire and explosion.

How to Order

Viewing and selecting products
You can view and order goods from the web shop. For more information regarding any product, click on the relevant item. To purchase a product, click “Add to Basket” in order to place the item in the virtual shopping basket. To view the items in your shopping basket, and to check the final invoice value and the cost of delivery, click “View Basket”. Check your order. Pay special attention to prices and quantities. You can modify quantities and delete any item. The final order value is automatically calculated.

Placing your order
Having checked the quantity of the items in your basket and the final order value, simply click “Pay” to place your order. You can decide whether to log in as an already existing customer, or to register as a new customer, or to simply make a purchase without registration. If you are already a customer of our web shop, enter your e-mail and password. If you want to register as a new customer, provide the data required for placing an order. The data will be stored by the system and the next time you will only have to log in. If you do not wish to register, simply enter your billing and delivery address. You can choose a payment method. To finish and place your order, click “Place Order”.

Prices
Our prices are list prices valid at the time of placing your order. The prices are indicated next to the items. The prices are gross prices and include VAT and the delivery cost. Should any error occur or the products or prices be incomplete, we reserve the right to make changes. When an error have been identified and eliminated, we will promptly inform you of the new data. You can re-confirm the order, but either party can rescind from the contract.

Processing orders
Orders will be processed within 24 hours.

Correcting erroneously entered data
You can correct erroneously entered data before clicking “Place Order”.

Confirmation
We confirm each order by e-mail. This means that after placing your order, you will receive an automatic e-mail about the receipt of your order and (later on) another about the expected delivery date.

PayPal
One of the most frequently used online payment solutions. PayPal is not only known for its popularity but also for its security (PayPal is becoming increasingly popular among Hungarian customers too). PayPal can be used for online shopping in about 190 countries and for sending money in 18 currencies. PayPal stands between customers and traders and is adequately capitalized and trustworthy. You only need to open a PayPal account and register your data (personal data and credit card data). You then only need to supply your e-mail address for cash transactions. It is so simple… When making a purchase, supply your PayPal e-mail address and you will be redirected to your secure PayPal account where you can confirm and approve the transaction. Everything else will be done in the background. PayPal is not an electronic bank but a secure online financial “intermediary”.

Return Policy

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Personal Data

We take data protection extremely seriously, and we collect data in strict accordance with legal requirements. We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Furthermore, we will use the information you provide to:

  • administer your account with us
  • verify and carry out financial transaction in relation to payments you make online
  • improve the layout and/ or content of our website and customize them for users
  • identify visitors to our website
  • carry out research on our users’ demographics and tracking of sales data

We will not pass your personal data to any advertising or marketing third party; nor will we pass data relating to our contractual obligations to our customers to any other third party.

Registration Number: NAIH-89109/2015.

General Information
Welcome to the Hungarian National Authority for Data Protection and Freedom of Information

Who we are
The Hungarian National Authority for Data Protection and Freedom of Information is responsible for supervising and defending the right to the protection of personal data and to freedom of information in Hungary.   Our responsibilities extend to cover both the state and private sectors.

The National Authority for Data Protection and Freedom of Information is regulated by Act CXII of 2011, on Informational Self-determination and Freedom of Information, which was endorsed by the National Assembly on 11 July 2011.  The Act is comprehensive in scope, and concerns all data control and data processing activities undertaken in Hungary.  The Act defines these activities as those which relate to the data of a natural person, as well as data in the public interest and data made public on the grounds of being in the public interest.

What we do
Compared to the former system, the new regulations confer the Authority with broader competency to pursue violations of both informational rights.  In particular:

Anyone is entitled to request an investigation from the Authority on the grounds of infringement of data protection law.

The Authority is entitled to launch an official data protection procedure if it is presumed that the illegal processing of personal data concerns a wide scope of persons; concerns special data, or significantly harms interests or results in the risk of damages.

The Authority may decide to

a)  Order the correction of inauthentic personal data;
b)  order the blocking, deletion or destruction of illegally controlled personal data;
c)  prohibit the illegal control or processing of the personal data;
d)  prohibit the transfer of the personal data to other countries;
e)  order notification of the data subject, should the controller have unlawfully refused to do so;
f)   impose a fine ranging from 100,000 HUF to 10,000,000 HUF;
g)  order the disclosure of their decision in the interest of data protection or to protect the rights of a greater number of data subjects.

The Authority registers data processing undertaken in respect to personal data in a data protection file or registry in order to facilitate access to information for the data subject.

The Authority is authorised to launch a confidentiality review procedure, should, pursuant to information received, it may be presumed that national classified information has been illegally classified.

The Authority provides a data protection audit as a service to those entities that request it.  This audit is designed to provide a high standard of data protection and security relating to data processing operations.

The Authority will continue to vigorously protect rights to freedom of information.

http://www.naih.hu/general-information.html

H-1125 Budapest, Szilágyi Erzsébet fasor 22/C.
Telefon: +36 -1-391-1400
Fax: +36-1-391-1410
E-mail: privacy@naih.hu

Warranty

Diolla provides a 6-months guarantee on each piece of jewellery.
NOTE: Our warranty claim will cover defects in material and workmanship, not improper use or damage caused by improper care.

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